Terms of Use.

Plain-English rules for using the Cupani website, the Cupani Assistant and Cupani training. Effective November 10, 2026.

Who we are

This website is operated by Cupani (Cupani Automotive Shop Intelligence), automotive business consulting for independent auto repair and import service shops, founded by Carmine Cupani. Legal entity: Cupani Solutions, LLC.

By using this site, the assistant or our courses, you agree to these terms and to our Privacy Notice. If you don't agree, please don't use them.

Acceptable use

Use the site honestly and lawfully. You agree not to:

• Use the site, the assistant or any reply for anything illegal, harmful, abusive, fraudulent, harassing, defamatory or deceptive, or that violates someone else’s privacy, copyright, trademark or other rights.
• Try to break, overload, scrape or get around the site or the assistant: no hacking, bots or scripts, spam, denial-of-service, rate-limit dodging, jailbreaking, prompt injection, or attempts to reveal hidden instructions or system data.
• Try to get answer keys, quiz or final-assessment answers, or certificates you didn’t earn, or share course access or sign-in details with anyone else.
• Submit personal information about your customers, employees or anyone else, including names, phone numbers, emails, addresses, VINs, payment details, health information or repair records.
• Present AI-generated replies as if a person wrote them, or as Cupani’s official advice or opinion.
• Use replies to make decisions about a person’s credit, employment, housing, insurance, legal or medical matters, or to buy, sell or advise on securities or other financial products.
• Use the site or any reply to build or train a competing AI model or service.

We may limit, suspend or block access for anyone who breaks these rules or puts the site or other visitors at risk.

The Cupani Assistant (AI)

• It’s AI, not a person. Replies are generated automatically by artificial intelligence. They can be wrong, incomplete or out of date. Check anything important before you rely on it.
• What happens to your messages. To create a reply, your message, recent chat history and the page context (such as the calculator numbers you chose) are sent to our third-party AI model provider. Under its terms, the provider may keep that content for up to 30 days (longer only where needed for safety, security or legal reasons) and then deletes it. See our Privacy Notice.
• Don’t share personal or customer information in the chat. To reach us, use the contact form.
• What Cupani keeps. Cupani logs only usage counts (such as how many messages were sent), not the text of your messages. Your chat history is kept in your own browser for the current session.
• Limits. We use a security check and message limits to prevent abuse. The assistant may be unavailable at times.

No professional advice, not a valuation

Everything on this site, including the assistant, the ROI, Stack Up, Shop Value and Why Sell tools, is general education. It is not financial, investment, securities, legal, tax, accounting or insurance advice, and it is not an appraisal or business valuation. Calculator results are simplified scenarios based on the numbers you enter; actual results and deal values vary. Talk to licensed professionals before making decisions.

Training courses

• Invite only. Course access is granted by Cupani by invitation. Accounts are personal; keep your password private and don’t share access.
• Certificates. A Cupani certificate confirms that you completed a course edition and passed its checks. It is a completion certificate only, not a license, accreditation or professional credential.
• Course rules. Complete lesson checks and final assessments yourself. The course tutor will not provide answers. We may update or retire course editions and may remove access that is misused.
• Age. Training accounts are for people 18 and older.

Our content

The site, courses, lessons, practice simulations, assessments, glossary, tools, text, graphics and design are Cupani’s intellectual property (or used with permission) and are protected by law. You may view them and use what you learn in your own shop. You may not copy, resell, republish, record or redistribute course content or other site material without our written permission. Other companies’ names mentioned on the site belong to their owners and don’t imply endorsement.

Disclaimers and limits

The site, assistant and courses are provided “as is” and “as available.” To the fullest extent the law allows, Cupani makes no warranties about accuracy, completeness or results, and is not liable for indirect or consequential losses, or for decisions you make based on the site, the assistant or calculator results. Some places don’t allow certain limits, so parts of this section may not apply to you.

Governing law

These terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules.

Changes

We may update these terms as the site and services change. We’ll change the effective date at the top when we do. Continuing to use the site after an update means you accept the new terms.

Contact

Questions about these terms? Reach us through the contact form.

Effective November 10, 2026.